More Than Just Agility

Although I wear many creative hats, my recent work has been committed to technical delivery and user experience design. Read on for some highlights of my experience.

Leading Delivery and Cross-functional Planning

Current role: Coordinate the activities of Agile Release Trains (ARTs) by planning, organizing, and executing program increments and identifying risks and dependencies; led the first company-wide PI Planning for the Hire to Retire value stream, enhancing alignment and transparency across teams to drive more efficient delivery of enterprise applications; skilled at enabling new teams in agile ceremonies and standards, onboarding users in Jira, and cultivating a culture of continuous improvement.

Advocating for User-Centered Digital Transformation

Previous role: Led the user experience and persona-driven digital transformation of enterprise applications; promoted agile methodologies; facilitated partnership and collaboration through a cross-functional governance structure, bringing together multiple stakeholders; tracked UX milestones to ensure users remain at the center of our work; managed vendor relationships and partnered with multiple business teams to identify interdependencies across the portfolio.

Building Collaborative Design Teams

Previous role: Managed the UX/UI priorities and design deliverables for a new clinical trials SaaS solution built on Salesforce; represented the design team in global cross-functional product meetings; collaborated with product management, business analysts, scrum masters, and developers; oversaw design tickets and estimations in Jira; advocated for user research and usability testing; also led a studio initiative aimed at aligning the experience and best practices of our patient-facing products. 

Connecting Clinical Trial Participants to Study Teams

Previous role: Delivered user-focused designs for a cloud-based virtual trials platform built on Salesforce (the application was notably used to support COVID-19 vaccine studies); created low- and high-fidelity assets (e.g., wireframes, mockups, and prototypes) to meet the design system standards for both for web and mobile; collaborated closely with business analysts, developers, and UI designers to refine user stories; and coordinated research efforts through focus groups, 1:1 interviews, surveys, and persona-building activities. 

Silver IQVIA Impact Program Award Description: "Christine's designs and empathy on Study Hub went into some of the most impactful, positive site user experiences. Based on the overwhelming number of patients the sites had to serve during these COVID trials, these designs dramatically reduced site burden. Christine's leadership, investigator panel sessions, and focus on end-users has benefited Study Hub at this moment and will for time to come."

Managing Pre-Production Workflows

Previous role: Oversaw and guided the preparation of manuscripts, artwork, and permissions documentation for all of the books published by Duke University Press (approx. 180+ per year); managed the department’s use of publishing systems and technologies; coordinated with stakeholders across the organization to establish efficient workflows; owned the art approval process, working with authors to develop quality art programs for readers across print and electronic editions; tracked and coordinated competing pre-production deadlines; supervised freelancers and student workers; and maintained the departmental operating budget.